Siemens Digital Industries Software Jobs

Summary

A Help Desk Specialist is responsible for providing technical support and assistance. They interact with member and employees by phone, email, or in-person to resolve computer problems related to software and hardware issues to ensure their technology is working properly.

Essential functions

• Serve as the first point of contact for members and employees seeking technical assistance over the phone, through online chats, email, or in person.
• Provide quick and effective assistance for information technology systems
• Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance.
• Help with installations, troubleshooting, and upgrades to hardware and software.
• Assist with data backup, archiving functions, and maintaining servers.
• Determine the best solution based on the issue and details provided by users.
• Walk the user step-by-step through the problem-solving process.
• Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel.
• Provide accurate information on IT products or services.
• Document all technical issues and communications both internally and externally.
• Follow-up and update user status and information.
• Pass on any feedback or suggestions by users to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Other duties and responsibilities as assigned or required

Competencies

• Ability to solve problems, propose solutions, and work collaboratively
• Proficient in Structured Query Language (SQL).
• Effectively coordinate multiple tasks/projects simultaneously.
• Ability to maintain confidentiality
• Effective listening, time management, organization skills and attention to detail
• Excellent professional verbal and written communication skills in English
• Ability to interact with a variety of people while establishing/maintaining positive and effective working relationships

Supervisory responsibilities

• None

Work environment

• The work environment is an office atmosphere working indoors away from the elements. The noise level is usually low.

Physical demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Prolonged periods of sitting at a desk and working on a computer
• Frequently required to stand, walk, talk and hear
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
• Occasionally required to use hands to handle or feel objects, tools or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell.

Travel required

• Less than 10%

Required education and experience

• Associates degree in Information Technology or related field
• At least 1 year of related experience
• Or equivalent combination of education and experience

Preferred education and experience

• Experience using CRCLink software
• Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Accommodations Statement

CRC is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. To request an accommodation, please contact the Human Resources Development Department at 507.437.2400.