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Washington State Job Bank Principal Program Manager, Program Office in Bellevue, Washington
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview The Principal Program Manager, Program Office is a strategic individual contributor responsible for leading the highest-impact programs and projects that align with the company's digital transformation and customer experience goals. This role requires an innovative and self-motivated professional adept at handling ambiguity and independently delivering impactful results. They authoritatively apply program and project management methodologies to design solutions, identify risks and opportunities, and provide actionable recommendations. The Principal, Program Manager builds and fosters cross-functional relationships across Product, Technology, Marketing, Consumer and back-office teams to ensure alignment and drive successful outcomes. Exceptional attention to detail and extensive wireless/technology background is critical to success. This role is available at our Bellevue, WA, Frisco, TX and Overland Park, KS Headquarters. Hybrid work schedules of three days in office! Job Responsibilities: Leads end-to-end program and project planning, including scoping, scheduling, resource allocation, and risk assessment. Develops and leads program roadmaps that align with organizational objectives and adapt to evolving priorities. Analyzes complex problems and identifies innovative solutions. Prepares and presents strategic recommendations, highlighting risks, benefits, and potential impacts to partners. Facilitates decision-making processes by delivering clear, data-driven insights. Builds and sustains cross-functional relationships with key partners, ensuring effective communication, collaboration, and alignment throughout the program lifecycle. Acts as a trusted advisor to senior leadership and team members. Designs and implements scalable processes and structures for the Program Office, enhancing efficiency, accountability, and program governance. Identifies and shares standard methodologies to continuously improve performance and outcomes. Tracks, monitors, and reports on program metrics and deliverables, ensuring transparency and accountability. Provides regular updates to partners and adjusts plans as needed to mitigate risks and achieve goals. Education: Bachelor's Degree Bachelor's degree in Business Administration, Project Management, or a related field. Work Experience: 4-7 years Demonstrated expertise in developing strategies, solving problems, and implementing scalable solutions in ambiguous environments (Required) 4-7 years Experience in working with senior leadership and leading stakeholder relationships across diverse teams (Required) 7-10 years 7-10 years of program management experience, with a consistent record of leading complex, cross-functional programs and projects (Preferred) Knowledge, Skills and Abilities: Program Management Deep understanding of program and project management methodologies, including Agile, Scrum, and PMI best practices. Problem Solving Exceptional problem-solving and analytical skills, with the ability to evaluate options and provide clear, actionable recommendations. Organization Strong organizational skills and attention to detail, with the ability to run multiple priorities and deadlines effectively. Communication Excellent interpersonal, verbal, and written communication skills, including experience delivering executive-level presentations. Independent: Ability to work independently, exercise sound judgment, and demonstrate resilience i