Job Information
T-Mobile USA, Inc Sr. Business Operations Manager- Retail Strategy & Experience in Bellevue, Washington
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview T-Mobile is transforming the traditional retail experience from a simple transactional interaction to an inspiring journey of discovery and connection. We are seeking a dynamic individual to lead planning and execution around all administrative, financial and operational activities for the Retail Strategy and Experience organization. You will be part of a cross-functional team owning portfolio management, group project and program management, resource management, and vendor relationship management for a dynamic strategy & execution organization. This role will contribute to the RS&E organization by designing and leading cross-functional and interdisciplinary projects and programs. The Sr Business Operations Manager is responsible for designing and leading the execution of large projects and programs from intake to execution, providing oversight and guidance to SME's and senior leadership . The Sr BOM may also lead intake and prioritization activities for the RS&E leadership team and manage vendor relationships for large, multi-year engagements. This position will also support the RS&E organization through effective resource management and cross-functional relationship management. Ideal candidate must provide exceptional leadership and effective management in all areas: financial management, vendor management, back-office operations, risk and compliance, change management, and executive communication. Job Responsibilities Serve as the RS&E leader primary point of contact and supports operational management for the RS&E organization. May be required to serve as proxy for the Business Operations leader in key critical business meetings/projects in relation to operational issues, projects, team progress and risk-related issues. Responsible for ensuring availability of required metrics and executive reporting. Accountable to continually monitor the top priority active projects within the RS&E organization and ensuring RS&E leadership has appropriately prioritized such project, keeping the leadership team abreast of all matters of significance requiring immediate attention. Will serve as the organization's coordinator of resource deployment, organizational design, goal management, project leadership and management of many special projects on an as-needed basis. The Sr Business Operations Manager must possess solid operational and project management knowledge along with financial acumen and serve as a capable steward of the company's financial resources. Serve as department liaison across other functional groups regarding process change, policy change, compliance issues, department-wide communications. Collaborate with cross-functional teams to ensure alignment and integration of RS&E initiatives. Develop detailed execution plans, including timelines, resource allocation, and risk management strategies. Provide leadership and guidance to cross-functional teams, fostering a culture of innovation and collaboration. Monitor and evaluate the performance of programs, making data-driven recommendations for continuous improvement. Education: Bachelor's Degree Related field (Required) Master's Degree in Business Administration or related (Preferred) Work Experience: More than 10 years Planning experience. (Required) More than 10 years Experience in operations management, project portfolio management; telecom experience pref