Job Information
T-Mobile USA, Inc Sr Operations Manager, Wholesale in Bellevue, Washington
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview *Defines the technical experience vision for the Wholesale partner to align with overarching business objectives. Apply understanding of a wholesale provisioning and billing platform that serves a critical portion of the business to contribute to planning for scalability, sustainability, and future development of systems and solutions. *Responsible for identifying systematic opportunities to improve wholesale partners experience and reduce the administrative time spent within core systems and applications, initiating and leading cross-functional projects to drive continuous improvement and creating an experience within systems that gets the business development team leveraging more single sources of truth in how we use and manage data. *Interact with departmental leadership teams and act as a liaison between cross-functional technical, Frontline organizations and Wholesale Partner in support of system requirements, design strategies, and successful implementations from concept through launch, and ongoing production support. *Drives the connection of strategy to best in class operational excellence. *Aligns stakeholders and initiatives across the business, promotes reusable design, challenges the status quo, frames decisions, negotiates good outcomes and does what it takes to execute on the line of business strategy. *Plays a key role in shaping T-Mobile's Wholesale line of business day to day operations by applying expertise in strategic analysis, business architecture, functional, technical, and organizational interdependencies. *The Senior Operations Manager is a key leader and owner of operational functional areas as part of the day-to-day execution of Wholesale commercial Agreements and key to delivering a best-in-class customer and end user experience. *Develop and deliver an exceptional Wholesale system experience in support of business strategy by applying deep subject matter expertise of systems and platforms to execute on program and/or system level initiatives. *Serve as a functional lead for specific and operational areas; this role is ultimately responsible for planning and preparation for any change that impacts the system experience, composite service, and operational efficiencies. Job Responsibilities: Demonstrates ability to be a thought leader in wholesale processes and scaling of new and useful ideas. Optimizes separate technologies and assets to optimize the flow of products and services through entire wholesale business. Captures the tactical and strategic business goals that provide traceability through the organization and are mapped to metrics that provide ongoing governance. Provide data-driven insights on Key Performance Indicators (KPI) and standardized business metrics. Manage dashboards, regional reports, and executive review documents. Enables consistent definition and composition of scope by domain process, experience, or capability. Applies and uses business modeling methods to ensure results-oriented deliverables that can be leveraged and reused as a resource available to the Wholesale business unit. Develops business architecture artifacts including process documentation, business requirements, and roadmaps for the wholesale experience. Communicates complex provisioning and overall wholesale architecture concepts and processes in a straightforward way that demonstrates practical application and value to both business and Wholesale partner. Ensures that documentation