Siemens Digital Industries Software Jobs

Description

This large healthcare client is looking for a UC/ VOIP Engineer to join their Unified Communications group. This group is a Large team and they will be hired on to help support the build out of their cisco voip systems across the hospital system as well as support in UC and telecom concerns, this can include but not limited to mobile device set up, network trouble shooting ( cisco switches, cabling, rightfax, av, desktop, etc.) as well as other locations.

These people will support all UC service requests and help with many different UC and network projects across the hospital system. These people will overall support to manage all telecommunication needs and troubles for this hospital. Responsible for the supervision, planning and delivery of system support services, including troubleshooting, customer assistance, and/or training, in response to customer requirements. They will oversee the day to day operation for the Cisco VOIP phone support vendor, managers, and technicians. Ensure Telecommunications Cisco vendor remedy tickets (for day-to-day break fix) meet SLA requirement; are maintained properly. As well as maintain data and configuration information with Verizon Customer Redirect Service for BCP purposes. They are responsible for emergency phones and business continuity re-direct services both landline and wireless. Responsible for the support for all Telecommunications Infrastructure systems/components to include continuous monitoring and analysis of the telecommunications Infrastructure to ensure a maximum performance and availability. Also will be responsible for procurement, configuration, and deployment of Mobile telecom devices to include item, such as Apple iPhones, Galaxy Smartphones, Mifi’s Pagers and Air Cards. To verify and ensure all Hospital telephone equipment location records, extension assignments, type of instruments, class of service, repair records, system data servers, and the telecommunications database are maintained correctly and accurately.

Skills

UC, Cisco, Voip, Unified communications, Wan, Telephony, Cisco ucs, Network engineering, rightfax, Cisco call manager, Mobile device, Mobile, mobile iron, Cisco routers, Router, pbx, Iphone, Android, Airwatch, Ios, switches, wireless, lan

Additional Skills & Qualifications

• Hands on experience in implementation & administration of Unified Communications systems.

• Mobile device procurement iPhone, iPad and Samsung devices

• Working with Telecom carriers during implementations and outages

• Perform monthly invoice analysis, validation, and payment approval on all land, long distance, data, and wireless invoices to ensure compliance with vendor contracts.

• Perform bimonthly mobile device audits to determine if we should select a more cost-effective plan, or need to update our mobile catalog, and communicate concerns to managers.

• Track and resolve billing disputes/discrepancies with various carriers, present escalation issues, status reports and findings to Director.

• Manage mobile phone recycle and inventory program.

• Manage paging systems and equipment (Beepers)

• Assist in facility’s Send Word Now notifications and systems update.

• Research past due balances to ensure they are cleared in a timely manner, and ensure credits are received and applied.

• Maintain an accurate inventory of all telecom circuits, numbers, and equipment.

• Work directly with vendor to resolve claims in an accurate and timely manner.

• Assist in configuring and installing various CISCO IP Phone models on CUCM various versions.

• Day to Day maintenance Cisco Unified Contact Center

• Assist in configuring

Proven proficiency with numbers, experience in analyzing large amounts of data, and an ability to consolidate and translate that data into business insight.

 Excellent problem-solving skills with a proven track record of working independently, as well as within a team environment; Ability to overcome obstacles, prioritize, and manage workload.

 Solid expertise with AV; including conference room hardware.

 Strong written and verbal communication skills for contact with customer, managers, and vendors to obtain and interpret a variety of information.

 Ability to work in a fast paced environment.

 Strong analytical skills.

Pay and Benefits

The pay range for this position is $56.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Brooklyn,NY.

Application Deadline

This position is anticipated to close on Apr 1, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.