Job Information
Eastern Bank Portfolio Development Officer in Burlington, Massachusetts
The primary function of the Portfolio Development Officer Manages relationships both individually and within a team to retain and expand overall banking relationships with key clients. Source, evaluate and recommend new banking transactions for existing Portfolio Clients involved new loans and deposits. Portfolio Development Officers will field referrals from existing Portfolio Clients and external Centers of Influence for new loan and deposit relationships. Loan relationships will include both C&I and CRE transactions up to a maximum deal size of $350,000. The primary goals of the role will be to improve retention, customer experience and deepen relationships with existing clients.
Responsibilities include, but are not limited to the following: Manage an assigned portfolio of Business Banking clients to ensure that we are delivery a positive customer experience to meet their expectations. This would include all aspects of customer service, maintenance and responsiveness. This role will work with and assigned Portfolio Manager to take care of credit requests as well as other key partners in the bank for other types of issues.
CUSTOMER SERVICE: Source, evaluate and recommend new banking transactions for existing Portfolio Clients for new loan, deposit and cross sell opportunities. Expectations will be to contact the customers twice a year, with one of the contacts being an in person visit.
LOAN MAINTENANCE: Work with Business Banking team to develop referral relationship to funnel larger opportunities for Existing Portfolio clients that are growing as well as larger New to Bank opportunities. Business Banking Relationship Managers may also source and refer smaller credit opportunities for the Portfolio Development Officer to work on.
SALES: Field referrals from existing Portfolio Clients and external Centers of Influence for New to Bank clients inclusive of loans, deposits and cross sell products. The primary objective of this category would be to drive new to bank business.
SALES: The Portfolio Development Officer must work within the boundaries of the division and banks policies and procedures. Must have the ability to regularly and consistently facilitate the resolution of issues that occur with complex and diverse commercial relationships. Must have the ability to work independently and to consistently demonstrate the ability to balance multiple assignments and priorities.
SALES: Work with Portfolio Managers to ensure that the maintenance required on loan relationships in the Portfolio is completed in a timely manner. The Portfolio Development Officer will be the primary contact for the clients both proactive and reactive.
The Portfolio Development Officer must possess strong communication skills, both written and verbal and have the interpersonal skills needed for a positive team environment. This position will have an accelerated learning path around the credit process in place. This will include internal analyst courses, regular attendance at credit committee meetings, structure loan transactions with the feedback of the Credit Delivery Manager or Team Leader and some participation in 3rd party credit courses.
Qualifications: Education and Experience: Bachelors degree or equivalent combination of training and experience. 5 years of banking experience
Skills/Knowledge: Must have a basic understanding of commercial businesses and banking. Demonstrated basic knowledge of credit and sales processes. Superior communication, organizational, writing, and interpersonal skills required. Strong sales skills in a fast pace environment. Must be resourceful and able to search out answers and solutions to complex problems and issues. Able to utilize a full range of Portfolio Management responsibilities. Technologically proficient.
Working Conditions: Some travel is required between office sites.
At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.
Eastern Bank is an Equal Opportunity Employer of women, people of color, LGBTQIA+, religion, national origin, citizenship, neurodivergence, age, Veterans, individuals with disabilities, or any other characteristic protected by law.
At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.