Job Information
Actalent Tech Support in Carson, California
Job Title: Tech Support in Carson
Job Description
Provide first-line technical support for hardware, software, and network-related issues via phone, email, chat, or in person.
Responsibilities
Diagnose and troubleshoot Windows and macOS operating systems, applications, and devices.
Install, configure, and update software and operating systems.
Set up and manage user accounts, passwords, and permissions in Active Directory, Office 365, and other platforms.
Assist users with email configuration, VPN connectivity, printer issues, and remote desktop access.
Document incidents, problems, and resolutions in a ticketing system (e.g., JIRA, ServiceNow, or Zendesk).
Escalate complex issues to higher-level IT staff when necessary.
Perform routine system maintenance, updates, and security patches.
Provide IT onboarding and training for new employees.
Support basic network troubleshooting, including Wi-Fi, LAN, and VPN issues.
Maintain IT asset inventory and ensure proper hardware tracking.
Follow IT policies, security protocols, and best practices.
Essential Skills
Experience with Windows and macOS operating systems.
Proficiency in Active Directory, Office 365, and other user management platforms.
Knowledge of email configuration, VPN connectivity, and remote desktop access.
Experience with ticketing systems (e.g., JIRA, ServiceNow, or Zendesk).
Ability to perform routine system maintenance, updates, and security patches.
Basic network troubleshooting skills, including Wi-Fi, LAN, and VPN issues.
Additional Skills & Qualifications
CompTIA A+ certification or equivalent is a plus.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Strong problem-solving and multitasking abilities.
Work Environment
Growing company with plans to double in size. Provides health, medical, and dental benefits. Offers 401K with bonus potential.
Pay and Benefits
The pay range for this position is $60000.00 - $67000.00/yr.
This company provides health insurance, medical insurance, and dental insurance. 401K with Bonus potential.
Workplace Type
This is a fully onsite position in Carson,CA.
Application Deadline
This position is anticipated to close on Mar 31, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.