Job Information
Vanguard Client Executive, Personal Advisor Wealth Management in Charlotte, North Carolina
About Wealth Management
Vanguard is the only company built for investors, fueled by a distinct core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. As Vanguard’s direct providers, Personal Investor and Advice Wealth Management divisions play a special role in that mission. When investors come to us directly, they are choosing to have a deep, enduring relationship with Vanguard. They are choosing much more than our products—they are choosing purpose-driven crew, a disciplined client offer, and an experience built to make each client a better investor. We support clients through every step of their financial journey including prospective clients, new investors navigating investing, education savings, financial advice, retirement, and more.
Wealth Management’s vision is to “Be a trusted partner to our ultra-clients and their families, giving them the best long-term outcomes, so they can leave a legacy that fulfills their purpose in the world." We serve our UHNW client base with advised or self-directed accounts. Within the self-directed business we are focused on serving clients with excellence and expanding client relationships with Vanguard through sales to ensure we are providing all that Vanguard has to offer to give them the best chance for investment success.
Summary
The Client Executive, Wealth Management, will lead, develop, empower, and guide a team of Client Managers and Relationship Managers in serving some of Vanguard's largest, most sophisticated clients with $5-25M+ in AUM at Vanguard to meet their needs. You will ensure the needs and expectations of clients are adequately met, client relationships are retained, and that the business grows year over year via sales and aligned business objectives. Further, you will be encouraged to exercise strategic leadership and competitive acumen to help implement the Wealth Management business Strategy.
What it takes
Leads a team of four client manager leaders (direct reports) who lead approximately 40 total Relationship Managers who are responsible for serving and expanding of relationship with the largest and most complex direct retail investors at Vanguard.
Cultivate a high performing team with collaborative culture and strong engagement as a leader of leaders.
Coaches and develops leaders in client service and sales.
Ensure appropriate oversight, compliance adherence, and risk management.
Responsible for driving client satisfaction and retention, advice penetration, asset consolidation and overall growth. Meet with key clients to resolve elevated client situations and deepen and secure large, complex relationships.
Collaborates with a team of senior leaders who collectively lead our Wealth Management business self-directed and PAWM advice businesses.
Lead or sponsor critical initiatives in partnership with senior leaders across Wealth Management to develop and implement the Wealth Management business strategy and drive a “One Wealth Management” focus in our new subdivision.
Ability and desire to dive deeply into sales and relationship management disciplines and our advice and brokerage offers.
Qualifications
Minimum of ten years related work experience. Five years experience in Financial Services, Relationship Management, or Sales strongly preferred. Previous people leadership experience required.
Client-facing experience and wealth management acumen is required.
Undergraduate degree or equivalent combination of training and experience.
FINRA Series SIE, 7, 66 and 24 licenses required, or ability to acquire within department guidelines.
Special Factors
CFP and/or CFA preferred.
Graduate degree preferred.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.