Job Information
Southern Outdoor Restoration LLC Operations Manager in Charlotte, North Carolina
Join us! View our work at southernor.com. We are a 13-year-old commercial pressure washing and gutter cleaning service provider with a strong team of 90+ full-time W2 employees across North Carolina. We are a Raleigh-based company and started our Charlotte branch with a small but strong team last year. We infuse our core values into all work functions:
Invest in our team
Execute with discipline
Pursue constant improvement
Do the Right Thing
We are a local employer of choice and are sought out because we provide:
Employee experience at the forefront: You'll see this first as a candidate who has a 2 minute application that doesn't require you to re-type all your information and who receives an offer after 1 phone screen and 1 interview, to our paid orientation and training program and beyond.
Training and growth opportunities at every corner - People who have a good work ethic and a coachable outlook move up the ladder quickly
Great benefits like Blue Cross Blue Shield health insurance, a 401(k) with matching, paid holidays, and additional PTO
A high-functioning team with great attitudes and knowledge
Frequent opportunities for raises and promotions - no gatekeeping, no bogus experience or education requirements for things we could teach you on the job
Compensation:
Take-home vehicle with allowable personal use
401K with matching available
BCBS Health insurance
Supplemental insurance (Dental, life, disability, etc.)
Schedule specifications:
Mostly in-person (at our offices/ warehouse and jobsites)
Most work will align with day shift (Monday through Friday, 7:30 AM - 4 PM)
After-hours work required at times for engagement and management of night shift
After-hours or weekend work required at times due to urgency of business needs
Required Skills/Abilities:
Authorization to drive SOR vehicles
Highly motivated and self-driven
Excellent verbal and written communication skills
Engaged and committed to the job
Responsive to inquiries and requests
Proactively communicates relevant information
Possesses a proactive "can-do" attitude
Willingness to learn and be coached
Strong problem-solving abilities
Professionalism and sound judgment to guide teams and be a company leader
Preferred Skills/Abilities:
Experience with people management and servant leadership
Proficient with MacBooks and SOR’s commonly used software stack
Education & Experience:
Leadership and/or management experience
Education or experience sufficient to achieve all job requirements to a high standard
Examples:
Bachelor’s Degree in Business Administration plus 2 years of relevant experience or
Associate’s Degree in Business Administration plus 4 years of relevant experience or
High School Diploma or equivalent plus 6 years of relevant experience
Physical Requirements:
Must be able to read, understand, and follow English language safety instructions and training, including OSHA and chemical SDS information
Must be able to walk, stand, squat, climb, and execute safety protocols
Prolonged periods sitting or standing at a desk and working on a computer
Must be able to access and navigate company warehouses and job sites
Requires the ability to operate standard office equipment and keyboards
Must have the ability to lift and small carry parcels, packages and other items, to walk short distances, and drive a vehicle to deliver and pick up materials.
Selected examples from the job description:
Duties/Responsibilities:
Crew Leadership & Management:
Knowing each team member personally, including goals, challenges, etc.
Following data for short and long-term performance needs
Celebrating wins and correcting issues
Mid and end of day check ins
Participation and leadership in team building events
Driving a culture of ownership and stewardship
Compliments and issues administration; progressive discipline policy
Collaborate with Regional Director on screening and hiring ops candidates
Mentorship/ Technician Development:
Semi-annual reviews
Collaborate with TPM on each technician's progress
One-on-one meetings with direct reports
Advocate for technicians, encourage them and hold them accountable
Project Gameplanning:
Morning huddle/ briefing
Assign Floating Technicians
Truck inspections
ServiceTrade & Internal Administration:
Confirming technician protocol adherence
Time clock hours approval each Monday
Review hydrant meter data from Ops Coordinator
Approve expense/ receipt report for each cardholder direct report
Internal Customer Experience:
QSI administration
Meet with AMs and other teams for collaboration
SOR is an equal opportunity employer and follows all applicable laws. Applicants must be authorized to work in the U.S. without restriction; we cannot sponsor visas. SOR uses e-Verify.
We may request race, ethnicity, and gender information for EEO reporting. Providing this is voluntary and will not affect your application.
Please note: We do not accept unsolicited resumes or offers of services from recruitment agencies or headhunters. All inquiries must be made directly by applicants. Thank you for your understanding.
Department
Operations
Employment Type
Full-Time
Minimum Experience
Experienced
Compensation
$65,000 - $85,000 depending upon experience