Job Information
Maryland State Job Bank Patient and Family Concierge, 7 South in Cumberland, Maryland
::: {field="description"} JoinUPMC Western Marylands 7 Southteam as aPatient and Family Concierge, where youll provide compassionate service and support to patients, families, and visitors. Your goal is to create a top-notch experience for everyone in the hospital, ensuring satisfaction and quality care from start to finish.
This part-time position is to cover primarily evening and night shift, including rotating weekends and holidays.
Responsibilities:
- Destination Coordination:Greet patients and families warmly, provide directions, and escort them to their destinations. Share patient information appropriately, issue parking discounts, and assist with parking functions.
- Environmental Services:Keep patient rooms and public areas clean and organized. Change bed linens, replenish supplies, and report maintenance issues.
- Dietary Services:Assemble and serve meals according to dietary needs, maintain food safety, and deliver meal trays to patients.
- Transportation Services:Safely transport patients, equipment, and lab specimens. Maintain and disinfect transportation equipment.
- Supply and Equipment Management:Order and organize supplies, deliver materials to patient units, and monitor inventory and expiration dates.
General Duties:
- Answer unit phones and respond to call lights.
- Interact with patients, assess their needs, and ensure all areas are satisfactorily maintained.
- Adhere to hand hygiene and infection control procedures.
- Follow mandatory reporting procedures for any incidents affecting patient care.
- Exhibit UPMC Values and practice key behaviors in all responsibilities.
Join us and make a difference in the lives of our patients and their families!
- Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.
- High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED.
- Previous experience in health care or customer service is a plus, but not required.
- Ability to follow written and verbal instructions. :::
Qualifications:
::: {field="qualifications"} - Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. - High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. - Previous experience in health care or customer service is a plus, but not required. - Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran :::