Job Information
TEKsystems Customer Service Representative- Manufacturing in Dayton, Minnesota
Description
Answer 50-80 calls per day from customers inquiring about company products, shipping/order status, product questions, etc. Communicate with customers via email, and internal company portal Accurately document all customer interactions via CRM system Review and process customer inquiries and customer returns Process and respond to customer questions for deductions on returns, requirements, and other needs (repack fees, restock fees, held invoices, policy adjustments, and various other discrepancies) Answer questions regarding returns policies, procedures, and research extenuating circumstances as necessary
Skills
Customer service, Help desk support, Call center, Customer support, call center environment, manufacturing
Top Skills Details
Customer service,Help desk support,Call center
Additional Skills & Qualifications
1+ years of high volume call center experience (need to have high volume like this job requires) HS Diploma Preferred: Spanish bilingual ERP experience
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $18.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Dayton,MN.
Application Deadline
This position is anticipated to close on Apr 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.