Job Information
Robert Half Instructor/Trainer in Des Moines, Iowa
Description We are offering a permanent employment opportunity for an Instructor/Trainer in the detail-oriented Services industry. The role is based in a city in Iowa, United States. The Instructor/Trainer will play a crucial role in providing training on the Point Click Care software, assisting with its implementation across various communities, and acting as a primary point of contact for any related queries.
Responsibilities:
• Conducting in-person and virtual training sessions on PointClickCare to clinical staff, including onboarding, refresher courses, and the introduction of new features.
• Assisting in the deployment of PointClickCare in new communities or when introducing new modules.
• Ensuring the accuracy and efficiency of customer credit applications.
• Keeping accurate and current customer credit records.
• Monitoring customer accounts and taking appropriate action when necessary.
• Addressing customer inquiries promptly and professionally.
• Proficiently using various computer programs, including Adobe Acrobat, Cisco Webex Meetings, Dojo, and About Time.
• Using CRM to manage customer relationships and maintain service quality.
• Demonstrating strong communication skills to interact effectively with internal and external stakeholders.
• Providing excellent customer service to ensure customer satisfaction and retention. Requirements • Minimum of 2 years experience as a detail-oriented Instructor/Trainer within the Services industry
• Proficiency in Adobe Acrobat and Cisco Webex Meetings for creating and delivering digital training materials
• Solid knowledge of various computer programs to support daily tasks and training activities
• Familiarity with CRM systems for managing customer relationships and interactions
• Experience with Dojo as a tool for continuous integration and testing in software development
• Proficiency in 'About Time' for effective time and attendance management
• Understanding of basic accounting functions for handling financial aspects of training programs
• Ability to maintain accurate attendance records and monitor participant engagement
• Excellent communication skills for delivering clear and concise training instructions
• Exceptional customer service skills to ensure a positive and productive learning environment for all participants. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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