Job Information
Sunrise Transportation CPS Billing & IT Specialist in Downers Grove, Illinois
Job Title: CPS Billing & IT Specialist
Department: Finance and IT Reports To: CFO and IT Director
Location: Corp Headquarters
Employment Type: Full-Time Company: Sunrise Transportation
Job Overview:
The CPS Billing & IT Specialist at Sunrise Transportation will be responsible for managing billing operations, ensuring accurate invoicing, and supporting the finance team with day-to-day billing tasks. In addition to their primary billing duties, the Billing Specialist will assist with help desk support and IT-related projects. This hybrid role requires a detail-oriented individual with strong analytical and technical skills who can work across both finance and IT functions to ensure smooth operational workflows.
Key Responsibilities:
Billing and Invoicing (70% of the Role)
Prepare and issue invoices for services provided by CPS including school bus transportation, field trips, and contracted services.
Review contracts, work orders, and agreements to ensure accurate billing details.
Maintain and update customer billing records in the internal CPS billing database, including entering weekly customer provided information for adds/changes/drops (routes and mileage).
Monitor and track payments, ensure timely collections, and follow up on overdue accounts.
Perform account reconciliations to resolve billing discrepancies or disputes with CPS personnel.
Generate billing reports for management and assist in financial forecasting.
Collaborate with internal teams to ensure accuracy and timeliness of billing data during month-end close process.
Help Desk and IT Support (30% of the Role)
Serve as the first point of contact for employees experiencing IT-related issues, such as password resets, account setup, system access, software, hardware, and network problems.
Troubleshoot and resolve basic IT issues related to account access, printer connectivity, and system errors.
Log, track, and escalate IT support tickets to IT manager when necessary to ensure timely resolution.
Assist in setting up new workstations (computers, printers, etc.) for employees and ensuring they are fully operational.
Support the IT team with ongoing projects, such as system upgrades, software implementation, or data migrations.
Participate in the testing and rollout of new technology solutions, providing feedback to the IT team.
Qualifications:
Education & Experience:
High school diploma or equivalent required; an associate or bachelor's degree in a related field (accounting, finance, IT) is a plus.
4+ years of experience in a technical billing or accounts receivable role, preferably within the transportation or service industry.
Experience with IT help desk support or familiarity with basic IT troubleshooting.
Knowledge of accounting software (QuickBooks, Smartsheet, Microsoft Dynamics, or similar) is preferred.
Skills:
Strong attention to detail and accuracy in financial data analysis and billing processes.
Excellent problem-solving skills, with the ability to troubleshoot both financial discrepancies and basic IT issues.
Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical staff.
Ability to manage multiple tasks and prioritize work effectively in a fast-paced environment.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and an intermediate understanding of computer hardware/software troubleshooting.
Personal Attributes:
Self-motivated and eager to learn about new technologies and billing systems.
Customer-service oriented with a positive attitude and ability to collaborate with cross-functional teams.
Analytical mindset with a proactive approach to resolving issues and streamlining processes.
Working Conditions:
Office environment with occasional remote work or field support for IT projects.
May require lifting or moving IT equipment (computers, monitors, etc.).
Must be able to manage multiple requests across finance and IT functions.