Job Information
Honeywell Advanced Field Service Engineer - BGA Aircraft Systems in FLORIDA, Florida
Advanced Field Service Engineer - BGA
ABOUT THE ROLE
Our Aerospace Technical Support (ATS) Organization provides 24/7 technical assistance to customers across the globe. As part of this elite team, you'll play a crucial role in ensuring exceptional customer support and driving seamless issue resolution.
We are looking for an experienced Advanced Field Service Engineer to join our Americas Field Service Engineering (FSE) team. In this role, you will provide technical support, troubleshooting, and issue resolution for Honeywell's mechanical and electrical aerospace products and systems — primarily supporting Business General Aviation (BGA) customers.
You will report to the Sr. Field Service Manager and work by combination of remote work and traveling to customer sites up to 25%.
Key Responsibilities:
Serve as the primary technical point of contact for customers regarding Honeywell mechanical and electrical systems on Embraer platforms.
Provide real-time troubleshooting support via phone, email, and in-person visits.
Diagnose and resolve mechanical and electrical issues to enhance product reliability and performance.
Act as a trusted advisor to customers, fostering strong relationships and ensuring a seamless support experience.
Collaborate with internal teams to drive continuous product and system improvements.
Escalate critical issues and coordinate resolutions within Honeywell’s support network.
Deliver customer-focused solutions while ensuring alignment with business objectives.
Provide detailed reports and regular updates to leadership on customer issues and technical challenges.
Attend customer meetings and represent Honeywell’s commitment to excellence.
Participate in technical expert teams and knowledge-sharing initiatives to enhance service capabilities.
Occasionally support off-hours, weekends, and holidays in alignment with customer needs.
YOU MUST HAVE
10+ years of experience troubleshooting avionics, electrical and mechanical systems on business, commercial, or military aircraft.
5+ years of experience in customer-facing roles, providing technical support.
High School Diploma or equivalent.
WE VALUE
Degree in Aerospace, Avionics, Mechanical Engineering, or related field, OR extensive hands-on experience in aviation maintenance and troubleshooting.
Airframe and Powerplant (A&P) license or equivalent.
Strong background in Business General Aviation (BGA) and technical expertise in avionics and mechanical systems.
Proven ability to diagnose and resolve complex technical issues with aircraft components and systems.
Excellent communication and customer service skills, with a proactive approach to problem-solving.
Ability to manage priorities effectively and work independently in a fast-paced environment.
Experience in collaborating with cross-functional teams to drive product and service improvements.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: https://benefits.honeywell.com/
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
ABOUT HONEYWELL
Honeywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more here: https://www.honeywell.com/us/en
THE BUSINESS UNIT
The Aerospace Technical Support Organization, ATS, responds to customer technical inquiries 24 hours a day, 7 days a week. The organization responds to issues globally and across all aerospace products and systems. All team members provide their support for customer satisfaction and added value to Honeywell by ensuring that the required customer, product, and system support exists for timely issue resolution.
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Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.