Job Information
Siemens Digital Industries Software Support Account Manager - Siemens Digital Logistics (m/f/d) in Frankenthal (Pfalz), Germany
Job Family: Customer Services
Req ID: 396693
Siemens Digital Logistics is a specialist in the digitalization of logistical processes. As part of the Siemens Group, the company is one of the leading IT service providers in global supply chain management with its portfolio of holistic software and consulting solutions. These include the AX4 logistics platform and the Supply Chain Suite for data-supported analysis, simulation and optimization of logistics processes. In 2018, Siemens Digital Logistics was created due to the merger of the three renowned companies AXIT, LOCOM Consulting and LOCOM Software. In total, Siemens Digital Logistics employs 300 experts at several locations worldwide.
We offer a dynamic medium-sized company paired with the security of a large, globally operating corporation. With us you will work in an international business environment with well-known customers. We have been driving the trend topic of “digitization” for 20 years. And our journey is far from over. Our constant growth offers you many career prospects, an attractive salary in a permanent position as well as our further training opportunities, with which we promote your independence and your know-how.
Your area of responsibility
As a Support Account Manager, you support our customers as a proactive solution partner and control our internal processes.
In addition, you are independently responsible for compliance with the framework conditions for operational processes within the operational phase.
You will also take care of the contractual, planning and financial aspects of the service business with our customers.
Monitoring the service performance in terms of budget, quality and duration, contrary to the agreed service level agreements and reviewing the service provision also falls within your area of responsibility.
You will also independently plan, monitor and calculate resource capacity.
You will be able to learn and apply deep knowledge of Siemens logistics applications to perform customer support case management via web and phone communications
You will work within a team environment to monitor customers issues, perform triage, troubleshooting and escalation routing as necessary.
Providing customer assistance in a professional and efficient manner, adhering to well established process and practice procedures.
Your profile:
Proven work experience in implementing web applicationsin combination with very good JavaScript and SQL skills.
Strong problem-solving skills on enterprise level applications and ideally EDI knowledge
Successful technical/university degree in (business) informatics or comparable training with relevant professional experience
Quick comprehension, strong technical understanding
Confident and competent appearance
Very good English language skills and ideally German skills
Communicative and structured manner as well as hands-on mentality and quick comprehension
Ideally you will be based in or around Frankenthal or remote in Germany - 1 -2 days a month travel
Working at Siemens Software
Why us?
Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Siemens Industry Software is an equal opportunities employer and does not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage, and civil partnership, pregnancy and parental, race, religion or belief, sex, sexual orientation, or trade union membership.
If you want to make a difference – make it with us!
We'd love to hear from you, so apply now on siemens.com!
We look forward to your application! Please use only our career platform, which you can access via "Apply now".
Send us an email to careers-DACH.sisw@siemens.com , if you would like to clarify initial questions with our recruiting team. Contact person for this job advertisement is Mrs Sylvia Elsenbruch.
Come and learn more about Siemens Software: Mission / Vision and our software portfolio (https://www.sw.siemens.com/) - or visit our homepage (https://www.plm.automation.siemens.com/global/de/) .
We value equal opportunities and welcome applications from people with disabilities (https://new.siemens.com/de/de/unternehmen/jobs/arbeiten-bei-siemens/jobs-ohne-barrieren.html) . At Siemens, we believe people who’ve had real experiences dealing with being different will excel as leaders. Let's foster a culture of creativity and innovation. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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