Siemens Digital Industries Software Jobs

Job Title: Sales Account Manager

Location: Chatsworth, California Report To: Sales Manager Shift: Day Shift: (7 AM to 5:30 PM, Monday through Thursday)

Basic Functions: This position will provide enhanced support to the Sales Team and help manage the day-to-day sales processes for assigned customer accounts. The individual must be able to work independently, taking on higher-level responsibilities in maintaining customer relationships, tracking sales, and generating reports. The Sales Account Manager will serve as a key point of contact for internal teams and customers, ensuring the timely and accurate processing of orders, managing issues, and assisting in sales strategies.

Essential Duties:

• Customer Account Management: Maintain regular communication with assigned customers, addressing their needs, resolving issues, and ensuring overall satisfaction.
• Order Processing and Coordination: Oversee the processing of purchase orders, ensuring they are entered accurately into the ERP system. Collaborate with production and logistics teams to ensure timely delivery and fulfillment of orders.
• Sales Reporting and Analysis: Generate and analyze sales reports, order status reports, and customer data to assist the Sales and Business Development team. Identify trends and potential areas for growth or improvement.
• Sales Support: Assist in the development of sales proposals and presentations, supporting the Sales Team in customer meetings and negotiations. Prepare materials as necessary for sales pitches, trade shows, or customer visits.
• Customer Issue Resolution: Serve as the primary contact for customer inquiries and issues, escalating complex matters to the Sales Account Manager or Director. Ensure customer issues are resolved promptly and to their satisfaction.
• Sales Strategy Assistance: Collaborate with the Director of Business Development in tracking and developing sales strategies, including maintaining customer relationship management (CRM) tools and helping set up new accounts.
• Process Improvement: Identify and recommend improvements to internal processes to enhance efficiency, improve customer experience, and support company goals.
• Internal Collaboration: Work closely with other departments (such as logistics, engineering, and production) to ensure a smooth and efficient flow of information and resources to meet customer needs.
• Customer Retention: Support customer retention efforts through proactive follow-ups and fostering strong business relationships. Act as a liaison between customers and other internal teams.

Requirements:

• 4+ years of prior sales administrative support, preferably in a manufacturing environment. Aerospace experience preferred.
• Proactive, communicative, dependable, accurate, and organized.
• Prior technical product sales experience.
• Familiarity with aerospace distribution, MRO, and aftermarket support sales models.
• Strong relationship and customer development skills.
• Ability to identify customer needs and create solutions within company capabilities.
• Excellent communication and presentation skills.
• Must be well-organized, flexible, and able to work in a fast-paced environment.
• Proficiency in MS Office Suite (Outlook, Excel, PowerPoint, Word).
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Fluent in reading and writing in English.
• Sustained, dependable attendance.
• Cooperation with others in a team environment for cross-training and conference on operational issues.
• Initiative in learning and changing work methods to accomplish assigned tasks on a timely basis.

::: {data-start="3766" end="3864"} If you are interested, please apply! Once you do, please reach out to Joey jfazzone@exactstaff.com from Exact Staff to set up an interview. The num er to reach out to is 818-348-1100. Thank you.

EXACT STAFF is an E-Verify employer. All offers of employment are conditioned upon presenting identification proving identity and the legal right to work in the U.S. Exact Staff is an equal opportunity employer. We are dedicated to ensuring that all decisions regarding terms, conditions, and privileges of employment are by our principles of equal opportunity. We will not discriminate against employees or applicants based on race, color, national origin, ancestry, religious creed or religious beliefs, age, sex, marital status, medical condition, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, or expression, physical disability, mental disability, citizenship, military status, protected genetic characteristics, or any other characteristic protected by state or federal law or local ordinance. We comply with the ADA and applicable state and local laws and consider reasonable accommodation measures that may be necessary for eligible applicants to perform essential functions of the job. Hire may be subject to passing a medical examination, skill, and agility tests. LOS ANGELES APPLICANTS: Exact Staff will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of Article 9 to Chapter XVIII of the Los Angeles Municipal Code :::