Job Information
AON Assistant Manager - Client Delivery in Gurgaon, India
Job Title- Assistant Manager – APME Ops
Solution Line- Talent Solutions
Position type- Full Time
Work Location- Gurgaon
Working style- In Office
Cab Facility- No
Shift Time - Flexible
People Manager role: No
Required education and certifications critical for the role-
Smart Graduates from “A” grade institutes in related discipline (B.com/ BBA/BMS/B.sc Statistics, Math’s, Economics)
Required years of experience –
Minimum 2 years of experience in a related field handling clients/operations processes, and basic project management
AON IS IN THE BUSINESS OF BETTER DECISIONS
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.
INFORMATION ABOUT THE BUSINESS
Aon’s Human Capital Solutions is one of the largest full spectrum HR consulting practices and is home to firm’s rewards, talent assessment, and performance & analytics practices. We apply this expertise, and our market-leading workforce data, to help clients tackle transformational projects requiring integrated solutions to client problems. We develop insights on performance and people analytics - driven by our proprietary data, technology and advisory services - to help clients reduce volatility and improve outcomes.
Aon’s Human Capital solutions comprises of Performance, Rewards & Org advisory, Assessments Solutions and Aon’s HR Learning Centre practices.
Aon’s Assessment Solutions is a leader in online assessment for employee selection and development. Our innovative and technologically advanced solutions are used globally in over 70 countries and 40 languages, supporting organizations in every aspect of their employee assessment needs - recruitment, selection, leadership development and succession planning. We provide tools, knowledge and expertise for the scientific measurement of talent and potential, thus, enabling companies to create and sustain competitive advantage through high quality workforce.
Our company emphasizes pioneer thinking, client- centricity, career progression, and personal and professional integrity. This includes having…
a stimulating work environment
flat hierarchies and an open, internationally minded team
a supportive and responsive team culture
opportunities to learn in a dynamic, fast paced working environment
GENERAL DESCRIPTION OF ROLE:
Join us to be part of our international Operations team – we are the heart of our company and create the link between the international sales offices and the global headquarter. We have regional experts/responsibilities in our team and are looking for an Operations Manager
If a customized/configured solution is needed for a client, you will be the one supporting our consultants with the setup of the configuration directly in our system or the coordination of the technical implementation together with IT.
You are the first point of contact for inquiries from our consultants within our APAC offices and are the connector to colleagues in the Headquarter from product development, platforms and our IT to ensure that processes are running well and that market requirements are considered.
JOB RESPONSIBILITIES :
Core activities:
A consultant is managing a project in which client-specific configurations are required?
Even before the consultant is writing the project plan, you are consulting in terms of the technical feasibility and timelines for the client specific items of the project.
When it comes to the actual implementation of the project, smaller configurations can even be carried out by yourself in the system, for more complex customizations you are working together with IT and are coordinating the implementation.
A consultant needs help or support from one of the other internal teams (Products, Platform-team, IT …) to meet the client/market needs so we as Aon Assessment can grow and succeed?
You are the connector to the other internal teams like product development and IT to ensure that our processes run well and do meet client and market needs.
You as the "expert of the market" represent the interests of your market at the headquarter. You are in exchange with your international colleagues in Operations to check if it is a market specific need and are taking part in meetings to discuss these with other internal teams to find solutions.
SKILLS/COMPETENCIES REQUIRED :
Strong communication skills and enjoy working with clients and colleagues.
Brings a high degree of initiative, a sense of responsibility and a flexible mindset.
Organizational skills enabling you to structure your work and prioritize accordingly.
Fluent English allowing you to communicate effectively.
Enthusiastic about technical HR solutions and have a high interest/good understanding on IT related topics (doesn’t mean that you must program yourself