Job Information
SoftwareONE Customer Operation Manager in Gurgaon, India
Why SoftwareOne?
SoftwareOne is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. With an IP and technology-driven services portfolio, it enables companies to holistically develop and implement their commercial, technology and digital transformation strategies. This is achieved by modernizing applications and migrating critical workloads to public clouds, while simultaneously managing and optimizing the related software and cloud assets and licenses. SoftwareOne’s offerings are connected by PyraCloud, its proprietary digital platform, which provides customers with data-driven, actionable intelligence. With around 7,700 employees and sales and service delivery capabilities in 60 countries, SoftwareOne provides around 65,000 business customers with software and cloud solutions from over 7,500 publishers. SoftwareOne’s shares (SWON) are listed on SIX Swiss Exchange.
The role
The Operations Manager plays a pivotal role in supporting SoftwareOne’s customers by processing purchase orders (POs) received from the sales team. Build sales orders, coordinate deliveries, validate and ensure final delivery to customers.
Join a team handling diverse tasks to enhance business growth with emphasis on efficiency, accuracy, and speed. The Procurement Operations team is one of the fastest growing units in SoftwareOne’s SW&C Marketplace Delivery and currently looking for motivated and expert employees to take the next step in its development as operational backbone for SoftwareOne’s strategy and vision towards Software Portfolio Management.
Validate Customer order and vendor quotes, ensuring accuracy, consistency, and alignment with procurement policies.
Communicate through emails, reports, and reminders to ensure timely updates and alignment across partners.
Collaborate with internal teams, external partners, and finance departments to address invoice disputes and optimize procurement outcomes.
Stay updated on standard methodologies in procurement, supply chain management, and resource planning systems.
Embrace challenges, multitask, and prioritize tasks in a fast-paced environment while maintaining attention to detail and accuracy.
What we need to see from you
Bachelor’s/Master’s Degree in Business Administration or equivalent experience in supply chain (preferred)
Excellent interpersonal skills written & verbal.
2-3 year’s/prior experience Customer service experience
Proficiency/knowledge of MS Office, and Adobe Acrobat
Customer focused approach
Strong multitasking, and time management skills.
Ability to work independently, as well as collaborate with a team
Job Function
Software & Cloud