Job Information
Leidos Event and Incident Coordinator in Harman, Australia
Description
We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers
Do Work That Matters
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
Your New Role and Responsibilities
CP is a key ICT program with the Department of Defence to supply centralised processing services. The Event & Incident team are responsible for ensuring that all IT event and incident processes are effective in delivering restoration of normal service operations as soon as possible. You will also manage appropriate actions are taken place to reduce the amount of High Priority Incidents through event monitoring.
In this role you will provide afterhours support for Incident Management activities.
Key activities include
Ensuring that event monitoring is conducted in line with appropriate treatment plans
Ensuring accurate and meaningful handover of managed cases at shift handover
Ensuring all Incidents cases and records are accurately maintained and are of quality in content as well as monitoring, managementand reporting of areas of focus for multi service provider job queues
Participating in assessments of the maturity and effectiveness of the Incident processes.
Continuous improvement of Standard Operating Procedures (SOP’s) to assist in day to day running event and incident activity
About you and what you'll bring
Experience within an IT service desk environment and ability to assist in the resolution of conflict
Ability to work in a team environment as well as autonomously in a professional environment
Strong customer service focus with the ability to empathise as well as prioritise and proven ability to deliver a quality client service, under direction
Ability to develop and maintain productive internal and external relationships, partnerships and networks
ITIL V3 Foundations qualifications or higher will be highly regarded.
Ability to work on a rotating 24/7 roster
This role does require the successful applicant to be an Australian Citizen and hold a current Defence NV-1 or NV-2 security clearance.
Don’t worry if you don’t tick all the boxes – if you meet most of them, we encourage you to submit your application. We’re most interested in your strengths, what you want to learn and how far you want to go.
This role does require the successful applicant to be an Australian Citizen and be willing to obtain and hold a NV-2 security clearance .
Diverse Team Members, Shared Values and a Common Purpose
Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
Next Steps
To apply for this role, follow the links or apply via our Careers page.
Recruitment process – virtual/ face to face interview and background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team careers.au@au.leidos.com if you’d like to discuss any additional support during your application or throughout the recruitment process.
Original Posting:
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00155692
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.