Job Information
Chautauqua Opportunities Program Enrollment and Support Specialist in Jamestown, New York
Program Enrollment and Support Specialist
Jamestown, NY (http://maps.google.com/maps?q=402+Chandler+St.+Jamestown+NY+USA+14701)
Description
Title: Program Enrollment and Support Specialist
Grade: 6 Non-Exempt X
Reports to: LE Coordinator
Basic Function or Position Summary:
Enroll legally exempt providers by following New York State guidelines to support the county's workforce and improve the quality and stability of home-based childcare in our community. Pay rate is 18.44 per hour.
Security Clearance: Level 1
.
Requirements
Position Responsibilities and Specific Duties:
Maintains knowledge of services, regulations, program contracts, mandates, and deliverables
Processes and approves applications and renewals for families of children receiving childcare assistance who select legally exempt childcare providers.
Conducts background checks, criminal history reviews, database checks, and NYS fingerprinting checks.
Conducts compliance inspections of legally exempt childcare programs working under the auspices of the NYS Office of Children & Family Services (OCFS)
Enters inspection data documenting compliance in the OCFS Child Care Facility System (CCFS) database.
Meets all legally exempt contract performance standards and timelines.
Facilitate Legally Exempt quality improvement initiatives
Collaborate with Professional Development team and OCFS to provide trainings for Legally Exempt Providers
Provides in-person, telephone, and on-site; technical assistance, intensive technical assistance, and consultation to providers and program staff on a variety of issues related to legally exempt childcare operation and regulations
Is knowledgeable of, and makes referrals to, other community resources as needed to promote best practice in early childhood and compliance with applicable laws and regulations
Maintain case files and appropriate entries into CCFS in the time, manner and form required by OCFS.
Stays current with NYS regulations and childcare best practices.
Assists in the childcare council’s effort to market family childcare in the community as a home-based business opportunity and recruit new family childcare providers
Participates in outreach efforts to inform the community about the Child Care Council and its services.
Assists in collecting feedback and data to inform agency services assessment
Support CACFP and Summer Food Programs
Provide reception coverage as needed
Promotes agency mission.
Maintains confidentiality and complies with the code of ethics.
Maintains consistent professional customer service.
Job performance incorporates integrated service delivery model while promoting self-sufficiency.
Other duties as designated by supervisor
Key Working Relationships:
A. Internal: Chautauqua Child Care Council Staff
B. External: Childcare providers, Local Department of Social Services, New York State Office of Children and Family Services, USDA Child and Adult Care Food Program, Community Businesses and collaborating partners
Supervisory Scope:
A. Number of staff supervised: 0
B. Titles supervised: None
Organizational Responsibilities:
Participates in staff focus groups
Assist in development for public relations materials
Assist in public relations presentations and displays
Assist in maintenance of best practices standards for CCR&R
Adheres to all policies and procedures
Gathers appropriate documentation and tracks outcomes
Participates in organizational committee structures as appropriate
Participates in organizational and divisional management systems
Knowledge, Skills Required:
Associate degree in Business, Human Services preferred, HS diploma GED required
3 or more years of experience working in a detailed oriented customer service position
Ability to receive and convey detailed information
Bi-lingual (Spanish & English) preferred
Excellent customer service skills
Extremely detail-oriented, with strict attention to required task deadlines
Exemplary organizational and file/ document maintenance skills
Ability to work as part of a team but also self-reliant in initiating and completing work independently
Strong organizational written, verbal, and interpersonal skills
Strong computer skills
Physical
- Ability to lift up to and including 10-25 pounds of physical effort
Special Requirements:
Must be able to provide consistent even tempered customer service at all times
Completes all required NYS background clearances
Valid Driver’s license
Authorized Driver of a COI Vehicle
Pre-employment drug and alcohol testing required; subject to random drug and alcohol testing for cause
Reliable transportation
Ability to travel throughout the county
Works compassionately with a diverse population