Job Information
CHS, Inc Customer Support Representative in Kalispell, Montana
CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.
Summary
CHS has an exciting opportunity in our Ag Retail Division in Kalispell, MT. We are looking for a Customer Account Manager to manage all aspects of creating an excellent customer service experience for current and prospective customers. You must be a detail-oriented, results-driven individual with a commitment to quality, accuracy and the ability to organize and prioritize workloads to meet deadlines. Excellent communication skills, both verbal and written, with strong analytical and customer service skills, and the ability to work in both a team environment and on self-directed tasks are essential.
Responsibilities
Handle phone payments including credit card transactions
Assist walk in customers with various inquires and manage inbound and outbound calls daily
Ensure proper segregation of duties related to cash handling across multiple business units including propane, agronomy and the farm store
Organize, file and attach relevant documents for efficient record keeping
Address and resolve customer inquiries related to monthly statements
Monitor and respond to daily voicemails across all business units
Accurately input and manage customer accounts in Agris for various product purchases
Provide support for site specific cardtrol fuel cards including:
Ordering & creation of new fuel cards
PIN Assistance and troubleshooting Cardtrols
Processing replacement fuel cards
Managing fuel test cards and invoice corrections
Oversee the TEAMs Lockbox email to reconcile customer payments
Assist with MyCHS Support questions and direct customers to the appropriate support channels
Serve as a primary contact for all locations, triaging customer inquiries to the correct department
Handle propane related customer calls particularly during the winter season
Create local blanket purchase orders and manage supply ordering from vendors
Minimum Qualifications (required)
1+ years of experience in Customer Service and Support
High School diploma or GED
Additional Qualifications
Strong written and verbal communication skills
Proficient with MS Word, Excel, and PowerPoint
Ability to work extended hours to meet business demands
Abilty to read, write and communicate in Spanish, preferred
Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.
Physical Requirements
- Ability to sit, stand, bend, walk and talk
CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.
Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.
CHS is an Equal Opportunity Employer/Veterans/Disability.
Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to chscareers@chsinc.com ; to verify that the communication is from CHS.