Job Information
Oracle Principal Technical Account Manager in MAKATI, Philippines
Job Description
Job Description
As a Functional Technical Account Manager , you will be responsible for customer service, project governance, and functional support . You will work closely with customers to ensure smooth service delivery, troubleshoot issues, and review solution designs and root cause analyses. This role requires strong functional expertise, problem-solving skills, and the ability to manage customer interactions effectively.
Key Responsibilities
Develop and maintain long-term relationships with key customer stakeholders.
Act as the primary delivery contact , ensuring effective communication between customers and Oracle teams.
Oversee the delivery of Oracle services , ensuring compliance with contracted terms and business objectives.
Collaborate with sales, delivery teams, and customers to identify and implement solutions.
Manage major incidents , ensuring clear communication and timely resolution.
Conduct service account planning and periodic account reviews to improve service quality.
Identify new business opportunities and support contract renewals.
Establish and maintain executive-level governance models for service management.
Drive process improvements and contribute to Oracle’s service delivery enhancements.
Qualifications & Experience
Bachelor’s in Engineering, Master’s in Computer Applications, MBA, or equivalent qualifications preferred.
10+ years of relevant experience in managed services, ERP finance, or technical account management.
Strong expertise in functional support, customer service, and problem management .
Excellent communication, stakeholder management, and leadership skills .
Ability to work in a fast-paced environment while maintaining a strong customer focus.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.