Job Information
Siemens Digital Industries Software Application Support Engineer (CFD) in Mexico City, Mexico
Job Family: Customer Services
Req ID: 425100
Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.
About the role
The Application Support Engineer is responsible for managing a set of customer accounts to ensure their technical success with our software, Simcenter FloEFD/FloTHERM. Working closely with customers to understand their engineering workflow, the Application Support Engineer proposes solutions and best practices to help the client meet their objectives. The role includes training, mentoring, and providing direct customer support. The position works closely with the sales organization to define and execute pro-active initiatives to grow usage within the set of assigned accounts.
Excellent communication skills and a desire to work with clients are critical to success in this fast-paced and broad engineering role. If you are creative, entrepreneurial in nature, and demonstrate good communication skills, we would like to hear from you.
Key Responsibilities
Act as primary point of contact to assigned set of accounts for all technical issues related to their use of Simcenter FloEFD/FloTHERM. Identify problems and take responsibility for successful resolution of issues, including reporting of bugs.
Participate in the sales process to facilitate sales and deployment of software at potential and existing customers.
Conduct training on Introductory and Advanced Topics
Conduct technical discussions with prospective accounts on benefits of Simcenter FloEFD/FloTHERM
Perform benchmark simulations to define best practices and verify results
Demo software capabilities to potential clients
Present new features of software to address customer needs
Create Knowledge Base Articles for the customer portal
Work on multiple projects/problems simultaneously
Collaborate with product management and industry teams to provide input on future product direction
Required Knowledge/Skills, Education, and Experience
M.S or Ph.D in Mechanical, Electrical, Aeronautic or Control Engineering Degree or PhD
At least 1 year experience in similar position and/or in the field of CFD simulation (Computational fluid Dynamics)
Technical knowledge:
Understanding of Fluid Dynamics concepts
Understanding of Heat Transfer concepts
Simcenter FloEFD, FloTHERM or any other relevant CFD tool.
Electrical system knowledge is an advantage
Flexible attitude.
Willingness to learn new skills.
Ability to work independently and in a team environment.
Excellent communication and presentation skills.
Ability to travel up to 20%
Preferred Knowledge/Skills, Education, and Experience
- Experience with Simcenter FloEFD or other commercial CFD tools.
Why us?
Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.
A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!
Siemens Industry Software is an equal opportunities employer and does not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage, and civil partnership, pregnancy and parental, race, religion or belief, sex, sexual orientation, or trade union membership.
Siemens Software. Transform the Everyday
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