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As a Billing Specialist at Choices Psychotherapy, you will play a crucial role in ensuring the smooth and efficient financial operations of our outpatient clinics. Your primary responsibility will be to bill insurance claims in a timely and accurate way, allocate insurance and patient payments, and manage patient accounts. This position requires a strong understanding of medical billing and coding, excellent attention to detail, and the ability to provide exceptional customer service to patients. This position interacts on a regular basis with our psychiatrists, therapists, administrative staff, insurance companies and requires effective verbal and written communication skills. Primary Responsibilities: Prepare and submit insurance claims accurately and in a timely manner Review and verify the accuracy of patient billing data, including diagnoses, procedure codes, and required modifiers Monitor and follow up on unpaid claims, denials, and appeals Manage patient accounts, including posting charges, payments, refunds and adjustments Provide clear and concise explanations of billing inquiries to patients and providers Assist patients with understanding their insurance benefits and financial responsibilities Verify patient insurance coverage and eligibility prior to appointments Coordinate with insurance providers to resolve coverage issues and discrepancies Coding Compliance: Ensure that all billing and coding practices comply with current healthcare regulations and guidelines Stay up-to-date on changes in coding and billing regulations Identify opportunities to improve revenue cycle processes and reduce billing errors Record Keeping and Documentation: Maintain accurate and organized records of patient accounts, billing transactions, and correspondence Prepare and maintain reports related to billing and accounts receivable Administrative Responsibilities: Greet clients and other visitors to the clinic Check in clients for scheduled appointments and ensuring all required forms are completed when necessary Collect co-pays and balances due on account and record payments made Schedule and maintain appointments for patients and clients, including first time appointments Answer incoming phone calls from multi-line phone system and direct calls as necessary Reminder notifications for all first-time appointments Conduct phone screenings with new or return clients to gather necessary information and enter information into computerized database Create and send email communications as needed to inform team/providers of changes/issues Maintain cleanliness in client waiting area; restock beverage station, tissues and client reading materials Distribute, respond to, and send faxes as needed Attend weekly administrative team meeting Responsible for opening and closing the clinic and administrative office at all locations when required Other duties as assigned by the Clinic Manager and Executive Director Regular and reliable attendance