Job Information
Robert Half Desktop Support Analyst in New York, New York
Description We are in search of a Desktop Support Analyst to join our team in New York. As a Desktop Support Analyst, you will provide vital technical support to end users, addressing both hardware and software issues across a range of devices and applications. This role offers a long term contract employment opportunity.
Responsibilities:
• Provide 2nd and 3rd level technical assistance to end users regarding issues with desktop and laptop computers, network connectivity, printers, and various software applications.
• Assist users in resolving software and hardware problems in a timely manner.
• Document and record procedures for new hardware and software.
• Configure, deploy, and support various mobile devices for all users, including Blackberry, Windows Mobile Devices, Android, and iPhones.
• Work with Configuration Management systems servers such as SCCM, Altiris.
• Maintain Universal Computer image and Software Packages.
• Monitor and report on Software/Hardware compliance.
• Administer software updates and patch management for the desktop environment.
• Utilize in-depth knowledge of the Microsoft Office suite of applications, Microsoft Windows operating system, device drivers, and associated peripherals.
• Troubleshoot email clients such as Microsoft Outlook and administer Active Directory. Requirements • Proficiency in Office Suites including Excel, Word, Outlook, and PowerPoint.
• Ability to understand and follow procedures and compliance regulations.
• Proven experience in technical support roles, specifically desktop support.
• Familiarity with Windows and other operating systems.
• Proficient in Active Directory and deskside support tasks.
• Knowledge of server systems and configuration management.
• Ability to troubleshoot hardware issues on desktops, laptops, and other computer hardware.
• Familiarity with peripheral equipment such as printers and scanners.
• Experience with Apple devices, Android, and Blackberry.
• Proficient in diagnosing and resolving network connectivity issues.
• Experience with software application support.
• Understanding of printer hardware troubleshooting and maintenance.
• Broad knowledge of desktop and laptop hardware.
• Ability to provide technical support for Office Suites. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .