Job Information
Wisconsin State Job Bank Site IT Support Analyst II in OAK CREEK, Wisconsin
JOB REQUIREMENTS: Genesis10 is seeking a Site IT Support Analyst II with our client. This is a 12-month contract position. This role pays \$18-22/hour W2 based on experience. This on-site role is located in Oak Creek, WI. Job Description: Individuals in this job position perform work at the entry level within this job family. Site IT Support (SIS) Analyst II are business, function, or process specialists and can be technology generalists or specialists. Demonstrates the ability to clearly express ideas, risks both verbally and written, in a positive and effective manner to their supervisor and team members, and business stakeholders. Effective in communicating status to the team. Demonstrates confidence and active listening to confirm understanding of the customer needs to support the deliverable. They act within well-defined policies and procedures and can explain them to others with supervision. Normal focus is on existing products or processes. Responsibilities: Onsite Technology Support provides in-person assistance to employee end users including: Responds to telephone calls, emails, and personnel requests for technical support. Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems Training users on use of new technology and software Performs pro-active monitoring of client\'s computer systems through appropriate tools. Documents, tracks, and monitors problems to ensure timely resolutions. Participates in various IT projects working with internal and external teams. Support a small Site(s) within country - oversight of up to 200 IT end users, no direct reports Maintaining IT hardware equipment inventory. Requirements: A 4-year degree in Computer Science, Engineering, or related discipline. Strong interaction and interpersonal skills specifically listening, providing guidance, Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions. Follow company standards and apply policies consistently. Strong verbal communication skills, including the ability to document operations procedures Availability to work rotating shifts and holidays A Fluency in English A driving license (B) About Genesis10: For six consecutive years, Staffing Industry Analysts ranked Genesis10 a top staffing firm in the U.S., placing thousands of consultants and employees in... For full info follow application link. Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/EC09BAD7BFDE4547