Siemens Digital Industries Software Jobs

Job Family: Customer Services

Req ID: 426193

Report To: Media & E-Commerce Ops Director I Department: Ad Operations Team I Location: Pasadena, CA

Why You’ll Love Working Here:

• Strong track record of providing an inclusive culture of belonging and empowerment in an entrepreneurial environment.

• We pay 100% of the Health, Dental & Vision premiums for the employee; 80% for the employee’s family. Short-Term Disability (STD) & Long-Term Disability (LTD) are provided and 100% covered by the company.

• We offer PTO (17 days for the 1st 5 years of employment) & up to 10 company paid holidays.

What You’ll Be Doing:

Supplyframe, recently acquired by Siemens, is rapidly growing by transforming the way innovators interact with electronic component suppliers, distributors, and manufacturers. The Media Operations Specialist is an integral part of driving revenue growth and is responsible for the daily support and insights critical to the success of our advertising clients’ programs.

• Execute advertising orders on a global basis using internal and external tools (such as ad serving platforms like Google Ad Manager/Ad Butler and analytics tools like Tableau or Domo)

• Responsible for handling incoming support requests including click-activity, relevancy issues, and delivery schedules

• Manage process flow for ad operations to ensure optimal execution (while maintaining standards of operation) and monitor ad performance to identify patterns and/or areas for improvement

• Understand customer needs/wishes and provide operational solutions to achieve customer goals

• Effectively partner and consult with internal (development, support, creativity, executive, etc.) and external stakeholders (customers, customer’s agency, etc.) at all levels to provide solutions and promote client retention

• Continuously influence the development of tools to track, measure, and optimize campaign performance and operations

Who/What We Are Looking For:

• Bachelor's degree and at least 2+ years of relevant experience working within a service-oriented organization in a ad/media operations role (agency background is a plus)

• At least 2+ years of experience working with ad implementation and campaign executions on ad serving platforms (ex: Google Ad Manager, Ad Butler or OpenX)

• Solid data comparison/analysis skills

• Self-motivated, able to work independently (as well as with a team) and manage workload with minimal supervision

• Passion for facilitating internal and external customer satisfaction

• Excellent communication skills, superb attention to detail and ability to work successfully with data-oriented tasks

• Ability to thrive in a fast-paced environment managing and prioritizing multiple tasks while meeting tight deadlines

• Curious nature, filled with initiative and committed to follow-through

Preferred, But Not Required:

• Experience with audience building/targeting software is a plus (ex: Bombora)

• Experience with HTML, JavaScript, Flash and Rich Media

• Experience with Photoshop

• Eye for visual aesthetics and creativity

• Comfortable with Mac computer

The salary range for this position is $70,000 to $75,000 and is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training.

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