Job Information
Rivers Agile IT Help Desk Support in Richlands, Virginia
Rivers Agile specializes in building software products for other small- to medium-sized businesses. As a “product company for hire,” we form into small teams tasked with the full lifecycle development of a software product. Our engineers are the heart of that. We seek engineers who are lifelong learners, passionate about their craft, and defined by their unique personality, experience, and style.
Location: this position requires onsite work 4 days per week (on average) in Richlands, VA. Candidates must be local or willing to relocate.
Technical skills:
2+ years of experience in an IT support role or an adjacent industry supporting customers
Excellent problem solving skills paired with customer focus
Strong knowledge of the Windows operating system as a user and administrator
Knowledge of end user computer hardware and the ability to diagnose common issues
Ability to assist users with computer management tasks, ensuring optimal performance of company devices
Proficiency with the Microsoft Office suite, Microsoft 365, and familiarity with how it is managed for enterprise environments
Knowledge of Active Directory, Entra, MDM, hypervisor technologies (Microsoft, VMWare, etc.), VDI solutions (Microsoft, Citrix, etc.) and cloud platforms (Azure, AWS)
Familiarity with networking, including TCP/IP, firewalls, wifi infrastructure, and troubleshooting utilities
Experience with support ticketing systems
Other expectations:
Bachelor’s or Associate’s degree in Information Technology or similar, or equivalent experience
CompTIA A+ certification is a plus
Demonstrates accountability to internal and external customers, supporting their needs with maturity and professionalism even when they are frustrated or wrong
Takes ownership of their responsibilities and demonstrates integrity, work ethic, professionalism, and diversity in working with others
Adapts to change and ambiguity in a resourceful, positive, and professional manner
Applies technical and industry knowledge to offer creative and relevant solutions to our clients
Package: salaried position, bonus program, full benefits (medical, dental, vision, supplementary), holidays, paid time off, 401(k) plan, good work-life balance.
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