Job Information
Siemens Digital Industries Software Renewals Manager in Rotterdam, Netherlands
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In a subscription business maintaining and forecasting the ARR base is crucial to creating sustainable growth. Timely and correctly renewing subscriptions is the heartbeat of our organization and managed via the 7 staged renewal process. As a Renewals Manager you manage a diverse portfolio of customer and partner subscriptions in the EMEA region. Together with the rest of the renewals management team and other stakeholders like Legal, Finance, Customer Success and CS Opps you make sure renewals are closed timely and risk/expansion is forecasted correctly. You assist the CS organization in projects that impact the renewals like; contract rationalization, indexation, deprecation of products, etc. Because the volume of subscriptions is large and growing double digit YoY you need to work structured be data driven and are keen on finding efficiencies.
Responsibilities:
Independently guide customer renewals that are part of your portfolio through the renewal process.
Assist commercial and partner customer success in processing renewals through the last stages of the process
Assist regional expansion projects like indexation and contract rationalization
Make sure Legal entity or reseller changes are processed correctly by our organization
Assist in quoting and delivery of cloud upgrades from customers within the EMEA region. Working towards a self-service approach.
Monitor new orders are delivered and/or cancellations are offboarded according to license agreements.
Requirements:
Salesforce knowledge
Able to work on complex issues where analysis of situations or data requires an in depth evaluation of variables
Excellent verbal and written communication and in-person and virtual presentation skills
Ability to work independently and to collaborate effectively across functions.
Good understanding of subscription-based renewals models
Excellent attention to detail together with good organization skills
Desire to improve processes and work through ambiguity
Strong numeracy skills, including intermediate or better familiarity with Microsoft Excel
Fluent in English and preferably Dutch
Our culture
We consider our people as people - not assets, we’re passionate about results – not “boxes” and “rules”, we’re all outstanding, and we want you to be yourself, we celebrate success as a team and we care about your personal and professional development!
Join our diverse team and be part of a forward-thinking organization that values innovation, collaboration, and personal growth. We offer a stimulating work environment, opportunities for professional development, and the chance to create a meaningful impact on our customers' digital transformation journey.
Apply now and shape the future of technology with us!
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Equal Employment Opportunity Statement
Mendix/Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
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Job Family: Customer Success
Req ID: 641d7174-0180-49d2-b5ef-afade8947af0