Job Information
Texas State Job Bank Universal Banker I in SAN ANTONIO, Texas
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SUMMARY
The
Universal Banker
(UB)
is
an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results. It is a one stop
full-service customer experience and is an effective relationship builder. TheUBwill assist with cash, check, or credit transactions, establish all types of new accounts, take loan applications, and make financial relevant recommendations to better serve our customers
.
The
UB possess a passion to succeed and
engages with prospects to develop new business and deepen the relationship of our existing customers while deliveringexceptional quality service.
ESSENTIAL DUTIES
The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary. In addition, incumbent may be required to rotate between banking centers, as needed
.
Provides a welcoming environment and communicates professionally and effectively with customers and other members of the team
Displays passion for serving others and consistently executes exceptional quality service
Applies strong critical thinking and problem-solving skills to resolve and or identify financial solutions for new and existing customers
Actively contributes to help meet the banking centers goals, as well as individual sales and referral goals by cross-selling and referring customers to bank business partners when more complex financial needs are recognized
such as; Commercial Lending, Mortgage, Insurance, Investments, Merchant Services, Wealth Management or Treasury Management
Provides a complete range of customer service including opening all types of deposit new accounts, consumer, small business loans (if applicable / if authorized), credit cards and cross- selling of other bank products/services such as self-service banking solutions (ATM, Mobile Banking, etc.)
Ensures targets for loan and deposit growth, past dues, delinquency ratios and charge-offs are attained
Assist teller line as needed and maintains and balances the cash drawer by accounting for cash assigned, received and disbursed
Maintains current knowledge and adheres to all new accounts compliance rules/regulations and internal audit controls related to banking center lobby operations
Participates in job specific training and other various Bank training programs, as necessary
Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
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