Job Information
Navy Federal Credit Union VP Group Operations Manager-OMBP in San Antonio, Texas
Overview
The Group Operations Manager manages teams that are responsible for essential applications and host systems for the Overseas Military Banking Program (OMBP). This individual is accountable for the host systems and applications used by OMBP. Decisions are guided by policies, resources, and business plans and needs. The Leadership impact of this position is gauged by the level of service and the team's ability to meet user expectations, provide quality updates and planning for future enhancements and changes. It is a senior-level technology position, demonstrating a thorough knowledge of information technology concepts, issues, trends, and best practices as they relate to the umbrella of digital applications and mainframe environments being managed.
Responsibilities
Collaborates with other high level IT professionals, business strategists, specialized technicians, business process experts, vendors, developers and business partners.
Solves complex problems that have direct and critical impact on banking operations and strategic IT priorities.
Credible expert advisor to peers and internal/external business partners; trusted advisor to Leadership.
Creates improved IT materials, tools, work aids, and processes related to Application and Host System Management.
Coaches less experienced product owners, business technology analysts, and system programmers in their specific disciplines.
Collaborates on operational/tactical business issues with internal business partner managers and subject matter experts. Provides information and effectively interacts with external vendors, suppliers, auditors, and business partners.
Key responsibilities include:
Develops and executes product and application strategy to align with business objectives
Leads innovation in product development, technology adoption, and long-term technology roadmaps for applications and digital services
Prioritizes product features and enhancements based on market trends, customer insights, and business needs
Manages the design, development, deployment, and maintenance of core applications, ensuring high availability, scalability, and performance
Drives continuous improvement in customer experience by leveraging technology, data, and user engagement metrics
Collaborate with cross-functional teams, including retail teams, business controls, operations, and customer support, to align application and product strategies
Ensures compliance with regulatory requirements, security standards, and best practices in product and application management
Develop strategic partnerships with vendors and technology providers to enhance product capabilities
Communicates application and product strategy updates, risks, and milestones effectively with stakeholders and senior leadership
Leads staff in the definition of project scope, plans and deliverables, including cost projections and proposed implementation dates.
Qualifications
Bachelor’s degree in business, information technology, computer science, or other related field or equivalent work experience.
Experience in leading, guiding, and coaching professional staff.
Experience in resource allocation and management.
Experience in managing personnel and information technology resources.
Advanced knowledge of Service Delivery Life Cycle (SDLC).
Experience in working with all levels of staff, management, stakeholders and vendors.
Effective relationship-building, negotiation and facilitation skills.
Advanced verbal and written communication skills.
Advanced research, analytical and problem-solving skills; to include summarizing information and clearly identifying key elements, patterns, results, and relationships.
Effective skill in presenting findings, conclusions, alternatives and information, clearly and concisely.
Strategic planning and implementation skills.
In-depth knowledge of industry and market trends related to banking applications and mainframe operations, and emerging technologies.
Familiarity with FIS Systematics Core Banking System
Minimum of 5+ years of experience in strategy, application management or fintech leadership
Strong understanding of financial products, digital services and financial technologies
Familiarity with process improvement, project management, application management and strategy development
Additional Responsibilities and Qualifications
Execute Incident Management Protocols for day-to-day issues encountered and collaborate with IT and Vendor partners as needed
Significant experience in problem resolution including determining root cause, scope and scale of issues in a support role
Serve as lead in analyzing business requirements, system requirements and executing design & configuration based on new or enhanced business processes
Significant experience in leading collaborative work teams
Build, manage and own all product administration policies and procedures
Experience in leading large projects/initiatives which have business risk and impact
Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
Significant experience in project management to include establishing and leading project teams, managing timelines/deadlines/resources and ensuring successful project implementation
Desired Qualifications
10+ years working for a Financial Institution
Core Bank Processing and digital banking application experience
Extensive project / product management experience
Demonstrated leadership abilities, including the ability to build and motivate high-performing teams.
Hours: Monday - Friday, 8:00AM - 5:00PM
Location: 300 Convent Street, San Antonio TX 78205
This job posting is for the Overseas Military Banking Program (OMBP) operated by Navy Federal Credit Union. The position is located in San Antonio, Texas and will be supporting Navy Federal’s contract with the Department of Defense to operate OMBP
Equal Opportunity
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 24086