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Assistant Vice President - Client Service Advisor

Taguig, Philippines

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

We are currently seeking Treasury Service Advisors to join our team. Working with our varied multi-national corporate and FI clients. You will help to Service, advise, support and manage portfolio of Global Treasury Services MNC, FI and Middle Market clients by providing professional, courteous and high quality customer service in all aspects of domestic, international and cash management services. This role offers a high level of visibility as you’ll work in conjunction with a number of other internal teams to provide seamless delivery to, and build relationships with a variety of client stakeholders.

We not only offer the training and support you’d expect from a leading global bank but also the opportunity to grow your career. With exposure to a variety of financial products, internal exposure to business and support stakeholders and expected year-on-year growth of the team, we can offer excellent development and represent the ideal mobility opportunity.

Responsibilities:

• Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery

• Act as primary point for clients. Manage, log and investigate the day to day servicing enquiries, complaints of all assigned and escalate as appropriate

• Provide consistent service and keep clients informed on status of all outstanding enquiries

• Liaise with local / regional operations at all levels for timely and accurate resolution of queries.

• Conduct period service and scorecard review with clients

• Working independently with strong organizational skills to overcome challenges with requests and ensures our client’s needs are satisfied

• Actively join in, support & implement local or regional projects as assigned by the Client Services Manager.

• Undertake regulatory remediation and ensure closures within designated timelines

• Ensure full compliance of all applicable laws, regulations, credit, KYC.AML policies and exercise appropriate delegated authority.

• Perform all duties as assigned by the Client Services Manager.

Skills:

• At least 7-10 years’ working experience in area of Client Services in the bank concentrating on delivery of treasury and cash management solutions for Corporate and/or Financial Institutional. Experience in servicing Bank and Non-Bank Financial Institution client is preferred.

• Excellent presentations, communication, time management, problem solving, interpersonal and team work skills.

• Possessing a passion and urgency to serve our clients and operate as a client advocate.

• Managing multiple request simultaneously that contain a variety of complexity and resolution periods.

• Track record gained through operational experience within the payment, trade, or treasury environment.

• Good commend of spoken English.

• A good understanding of in-country banking system, account and liquidity structures as well as payment delivery systems.

• Excellent rapport with client contacts at all levels and with internal partners at all levels.

• A proactive learner and self-starter seeking continuous improvement in all job-related aspects.

• Able to work under pressure and challenges.

• Demonstrated experience with continuous improvement and process efficiency methodologies.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.