Job Information
Bank of America Operations Manager – Global Bulk Service Support in Toronto, Canada
Operations Manager – Global Bulk Service Support
Toronto, Canada
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description
The Global Bulk Client Services Manager is responsible for client enquiries, post transactional investigations, meets intra-day deadlines, completes end of day functions, ad hoc business partner/client requests and represents operations on client implementations/enhancements to services offered on the platform. Global Bulk Investigation is captured on the Global Bulk Payment System & services large Corporate, Commercial and Business Banking clients.
Hours of operation range from 7:00 a.m. to 5:00 p.m. EST daily; however, shift hours are subject to change as business needs arise to ensure sufficient coverage in support of client or bank requirements. The Operations Manager will report to Canada Global Banking Operations, Group Operations Manager.
Responsibilities
Management responsibility of the Global Bulk Service Support team
Ensure adherence to all key control functions, rules and regulations related to transactions processed within team
Oversee the day-to-day operations effectively managing all work flows supporting production activities
Set direction for team managed making sound decisions that may impact processing, client outcome or associates
Adhere to all deadlines
Performance Management
Partner effectively with business partners and support groups
Complete managerial reporting requirements including any ad-hoc requests for information
Support projects and initiatives ensuring operational readiness to support any changes or new products with understanding of E2E process and controls Execute other control related duties/functions as assigned to department
Qualifications
Five plus years work experience managing client facing service and support team within operations
Strong leadership with proven track record exercising strong problem solving skills and risk mindset
Strong ability to influence and drive results through collaboration within a team and across multiple groups
Strong ability to identify process improvements and implement solutions in a timely manner overcoming roadblocks with appropriate controls
Ability to work in fast paced environment supporting multiple demands with ability to pivot priorities
Strong ability to identify gaps and risks within processes
Experience working with high profile clients with variance in complexity & business partners to provide solutions to investigations that impact client outcomes or associates with knowledge of Foreign exchange payments
Strong written & verbal communication skills with ability to work with all levels of management
Experience handling initiatives and projects with proven results
Strong MS office and presentation skills
Post-secondary education preferred or comparable work experience
Understanding of Payments Canada & International clearing rules an asset
Availability to adjust working hours based on work demand including weekends, as required to support user acceptance testing schedules or production check out activities to support operations
Desired Qualifications
Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
Commitment to challenging the status quo and promoting positive change
participate in and drive collaborative efforts to advance tools, technology, and way of working to better serve an evolving client base
Skills
Process/Operational Excellence, Improvement and Execution
Project/Program Planning & Execution
Reconcilement/Regulatory Reporting
Research and Adjustments
Operational Risk/Business Controls
Process Design and Development
What Bank of America Offers
Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.
Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.
Bank of America is an Equal Opportunity Employer.
Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) .
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.