Job Information
Delta College Student Billing Specialist Collections Coordinator in University Center, Michigan
Position Title: Student Billing Specialist Collections Coordinator Employee Group: Support Division/Department: Finance Status: Full-Time Starting Salary: $19.94 -- $22.13 per hour, commensurate with qualifications and experience
Position Summary {#position-summary data-start="260" end="286"}
The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity, and inclusion in students, faculty, and staff.
The Student Billing Specialist / Collections Coordinator is responsible for ensuring accurate recording and processing of student accounts receivable, overseeing collections activities, and assisting students with billing-related inquiries. This role supports financial aid processing, sponsor billing, reconciliation of accounts, and internal/external collection efforts. Additionally, the position coordinates accounts payable processing, prepares financial reports, and assists with bank reconciliations.
This role requires strong attention to detail and extensive technology skills, including proficiency in spreadsheets, database software (Excel, Word), and Colleague financial modules.
Responsibilities and Duties {#responsibilities-and-duties data-start="1218" end="1255"}
Student Support {#student-support data-start="1257" end="1283"}
- Provide high-quality customer service to students, employees, and external agencies via in-person, phone, and email interactions.
- Maintain the department's email accounts to respond to student inquiries.
- Assist students with financial aid, third-party sponsorships, and employee tuition waivers for educational costs.
- Process student-aid authorizations, including financial aid and third-party sponsored students each semester.
- Support financial aid students during the add/drop process, collaborating with Records & Registration and Financial Aid offices to resolve enrollment and eligibility disputes.