Job Information
Wallester Mid-level Client Relationship Manager (Spanish speaker) in Valbonne, France
About us
Wallester is a cutting-edge financial technology company that specializes in providing innovative solutions for businesses seeking to modernize their payment systems. By offering white-label card issuance platforms, seamless integration with existing infrastructure, and comprehensive support for both digital and physical cards, Wallester empowers companies to enhance their financial services and customer experience. Recognized as a leader in the FinTech space, Wallester has earned a reputation for its state-of-the-art technology, security, and scalability. Whether you are a startup or an established enterprise, Wallester delivers flexible, reliable solutions tailored to meet the evolving needs of the digital economy.
About the role
We are seeking a proactive Mid-level Client Relationship Manager (Spanish speaker) to join our team. You will be responsible for managing client accounts, driving client satisfaction, and fostering long-lasting business relationships. This role involves overseeing the entire client lifecycle, from onboarding to retention, and ensuring the timely delivery of tailored solutions that align with our customers' needs. As the key point of contact, you will play a pivotal role in business growth by maintaining existing relationships and identifying new opportunities.
Responsibilities
Configure business cases and confirm integration flow
Collect and prepare KYC/AML documents for Compliance review
Negotiate contracts and close agreements
Ensure the timely and successful delivery of our solutions according to customer needs
Build and maintain strong, long-lasting business partners relationships
Serve as the lead point of contact for all client account management matters
Prepare weekly/monthly/quarterly reports for internal stakeholders
Continuously build your client portfolio
Reach out to existing clients on a monthly/quarterly basis, for retention and potential upsell purposes
Proactively expand business with existing clients and/or identify areas of improvement
Assist with challenging client requests or issue delegations/escalations as needed
Collaborating with internal departments to facilitate client need fulfillment
Operate independently on a day-to-day basis
Requirements
Mandatory: Proven banking experience with a deep understanding of industry practices and client needs.
Bachelor's degree in business administration or a related field.
2-3 years of successful experience in client account or relationship management.
Exceptional emotional intelligence with the ability to handle diverse client scenarios.
Self-motivated and independent thinker with a proactive approach.
Strong communication and interpersonal skills, capable of navigating conversations at all levels of an organization.
Advanced formal presentation and negotiation abilities.
Excellent organizational skills and attention to detail.
Demonstrated decision-making and problem-solving expertise.
Fluency in English and Spanish (both written and spoken); knowledge of additional languages is a plus.
Superior analytical and strategic thinking capabilities.
We offer
Competitive salary
Career opportunities
Supportive and caring Leadership
A modern office in the center of Valbonne
A chance to work as part of a highly motivated and talented team
Referral program
Team building and Company Events
Free parking