Job Information
Colorado State Job Bank Construction ERP Business Advisor in Westminster, Colorado
$105682 - $142676
Your Title: Construction ERP Business Advisor Job Location: Lake Oswego, OR or Westminster, CO Our Department: Construction Enterprise Solutions
Do you love working with customers to drive adoption of SaaS solutions and ultimately ensure the customer realizes value from their investment and grows with you? The Customer Success department's mission is to build, retain and grow our customers. We do this as a liaison for our valued customers to ensure they are set up for success.
What You Will Do
Seeking a technically savvy and customer-centric contributor to join our Customer Success organization as a Construction ERP Business Advisor. This position will require a rare blend of software product expertise, business strategy, and best-in-class service to drive maximum platform value and adoption of solutions within our customer base. The Business Advisor (BA) will work with Construction customers like General Contractors, Heavy Highway Contractors & Specialty Contractors. The BA will drive adoption and value realization through deep product and industry expertise, technical advisory and product demonstrations to customers, on an as-needed basis. You should have a strong background in the Construction Industry with strong technical acumen, be highly customer-centric, forward-thinking, analytical, creative, detail-oriented and a team-player. Be brought in as a ERP solution domain expert on an engagement basis with customers needing product strategy, technical guidance, best practices and guidance on how to's for their use of Trimble's Spectrum product Help customers realize value from Trimble technology by providing deep product expertise with Spectrum, driving insights and ensuring technical success Support the development of strategic use cases, adoption roadmaps, and recommendations to drive optimal product usage across a wide range of levels within customer organization Maintain audit processes and documentation to regularly assess client environments for optimal performance and make recommendations as needed Support business reviews to decision makers and be perceived as a strategic trusted advisor Identify areas of opportunity for additional products and services for the customer across platform features, professional services, training, etc. Advocate on behalf of the customer across Trimble to ensure customer success Contribute to continual improvement of the TC1 platform's value realization and adoption processes, and capture best practises for re-use across Customer Success Effectively articulate the Spectrum product value within the context of Trimble Construction One
What Skills & Experience You Should Bring Client services/solution consulting/technical consulting or field experience in Spectrum ERP software. Track record of successful value delivery and client relationship development; existing relationships across construction technology ecosystem a plus Demonstrable knowledge of Trimble's Spectrum ERP software Proven knowledge of General Contractors, Heavy Highway Contractors & Specialty Contractors. Highly organized and able to work collaboratively across a matrix organization to achieve results important to your customers (CSM, Sales, Product, Onboarding, Renewals, Customer Support, and Customer) Capable of handling multiple ad hoc requests and rapid turnaround while meeting customer expectations Ability to learn quickly, be a great teammate, and manage change effectively Excellent executive level communication skills (oral, written, presentation) with ability to explain technical concepts Familiarity with Trimble Construction technologies a plus 3-5 Years of Spectrum Experience BA/BS, advanced degree a plus
About Your Location Under a flexible work arrangement, this resource primarily supports the Construction Enterprise Solutions (CES) Sector and ideally works in a hybrid environment, based primarily in either our Westmi ster office (near Denver) or our Portland office. In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time worked in the office based on the position and the business need. Typically hybrid positions are 3 days per week, or 60% of the month in the office.
About our Construction Enterprise Solutions sector We are focused on bringing a unified business strategy around the following categories: Building Preconstruction, Project and Operations Management, Finance and Human Capital, and Digital Supply Chain. Our products and services in these categories comprise the majority of the offerings currently available on Trimble Construction One (TC1). Our goal is to deliver a unified TC1 offering to our customers, including connected workflows that enhance the profitability of our customers and drive our business growth. TC1 represents our customers' opportunity to embark on a digital transformation journey of their own. The advent of TC1 allows our customers to engage with more of Trimble's capabilities in a streamlined and integrated way.
Trimble's Inclusiveness Commitment We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work. We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they