Job Information
UPMC Patient Services Representative - Wexford in Wexford, Pennsylvania
Purpose:
A Patient Services Representative welcomes patients, promotes new technologies, educates on financial obligations, collects payments, schedules appointments, connects patients to financial resources, updates demographics and insurance info, and fosters a culture of service excellence. They ensure a positive UPMC Experience with strong customer service skills at UPMC facilities. This position will support behavioral health treatment services of multiple Child departments utilizing various service delivery models.
This position will work in Wexford. Daylight Hours 8:30am -5pm.
Responsibilities:
Educate patients on financial responsibility and connect them to advocacy resources.
Verify insurance benefits via online systems or phone.
Obtain patient or family consent for treatment and financial responsibility per HIPAA rules.
Triage phone calls to appropriate areas or providers.
Perform administrative duties like scanning medical records and faxing.
Greet patients warmly.
Guide patients through self-arrival technology or check-in at the desk.
Collect copayments and other patient payments.
Update patient registration information at checkout.
Schedule follow-up appointments and ancillary services.
Help patients navigate the healthcare system and provide follow-up for unresolved issues.
Understand and apply service recovery principles.
Register patients in the Biometrics program and explain benefits.
Promote and assist with MyUPMC patient portal registration.
Completion of high school graduate or equivalent is required.
Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
· Cardiopulmonary Resuscitation (CPR)
· Comprehensive Crisis Management (CCMC)
· Act 31 Child Abuse Reporting with renewal
· Act 33 with renewal
· Act 34 with renewal
· Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran